Articles

How to See Your Funeral Home the Way Your Customers See It

If we’ve said it once, we’ve said it a million times: there is no reality in business, only perception – the customers’ perception of your funeral home is the only one that really counts. You ca...
By Rich Kizer & Georganne Bender
In Articles
Thursday, October 15, 2020

Why Using Domestically Sourced Casket Products Makes Sense

With the rise of the internet, access to materials from all over the world and far less expensive labor rates, utilizing overseas markets may seem like an appealing option as it is often assumed th...
By Kathy Shirley, Thacker Casket Company
In Articles
Tuesday, September 22, 2020

Caskets and COVID-19

As we slowly move towards the “new normal” for funeral service, what does the future hold for the funeral profession – and more specifically – caskets?  While I can’t predict the future, some ...
By Scott Weisenbach, National Sales Director for Sich Casket Company
In Articles
Tuesday, September 22, 2020

Every Funeral is an Opportunity to Tell a Life Story

A personal note – Five months ago, the word “coronavirus” wasn’t in our vocabulary, and none of us could imagine a pandemic that would threaten the health of our communities, our businesses and ...
By Jenn Parvin, Vice President, Marketing & Technology, Batesville
In Articles
Monday, September 21, 2020

The Funeral Directors Association of Kentucky held their 136th Annual State Convention & Mid-West Regional Funeral Trade Show

The Funeral Directors Association of Kentucky held their 136th Annual State Convention & Mid-West Regional Funeral Trade Show on June 5-7, 2018 at the Kentucky Exposition Center and the Crowne ...
By Staff
In Articles
Monday, December 3, 2018

Keys to Service: The Vital and Active Role of the Funeral Professional

In bygone days in our profession there was a method of “arranging” a funeral which was called “the indirect method” of counseling. At the core of this funeral arranging approach was that the fun...
By Todd Van Beck, Director of Continuing Media Education, John A Gupton College, Nashville, TN
In Articles
Monday, December 3, 2018

What are the most common mistakes you see funeral directors making when conducting air transfers, and how should they be doing it?

Eagle’s Wings Air has been managing the air transportation of human remains for the last 10 years, working with funeral home professionals across the country for domestic and international ship out...
By Dave McComb and the Team at Eagle’s Wings Air
In Articles
Tuesday, October 9, 2018
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Previous Posts

The Cornerstone of Success: Providing the Best Culture, Incentives and Opportunities for Employees

In the funeral service profession, our work goes beyond providing a service – we offer comfort and support during some of the most challenging moments in people’s lives. Over my 40 years in this in...

How to Build a Strong, Loyal Team in Your Funeral Home

Throughout my career, I have been fortunate to work in many funeral homes across the country. While the differences between these businesses are significant, in many ways, all funeral homes share t...

The Importance of Knowing the Origins of Cremation Urns and Memorial Products

Knowing where cremation urns and memorial products come from goes beyond understanding their geographic source; it encompasses the materials used, the labor conditions under which they were produce...

What Pet Parents Look for in an End-of-Life Provider

For pet parents, the bond they share with their furry, feathered, or scaled companions transcends mere ownership. These cherished members of the family occupy a central place in the heart and home....

MENTORING: A Mutually Beneficial Relationship

MENTOR, BRYANT HIGHTOWER How do you create a successful mentor and mentee relationship? The foundation of a successful mentor-mentee relationship is built on mutual trust. Mutual trust is essenti...

5 Technology Trends Shaping the Funeral Industry in 2025

When you think of innovation and cutting-edge tools, the funeral industry might not be the first thing that comes to mind. This is an industry steeped in tradition, where personal connection, empat...

Embracing Technology in Your Funeral Home

TECHNOLOGY EXPLOSION We can likely agree that technology has exploded over the past forty years. While your great grandmother might have hung her clothes to dry on a clothesline, you’d be hard pres...